Frequently asked questions

Everything you wanted to know or at least some things you wanted to know!

What makes Column Health Different?

At Column Health, people who suffer from substance related disorders are people first and patients second.

We believe that...

  • everyone, regardless of socio-economic status, has a right to the best treatment in state of the art facilities.
  • providing care in well maintained, friendly environments makes treatment less scary, more pleasant and more respectful.
  • using technology enables the smoothest possible experience and makes it easier for you throughout your treatment program.
  • providing every service you need, including psychiatry and psychotherapy, for the best possible treatment in each of our locations is the best practice. Providing these services makes it easier for you to get the care you need and improves your ability to meet your goals.
  • accepting insurance is ethical and essential.
  • friendly, warm, and inviting staff members ease the process of recovery especially at difficult times.

What types of conditions does Column Health treat?

We treat disorders related to the use of:

  • Opioids including Percocet, Vicodin, OxyContin, and heroin.
  • Alcohol
  • Stimulants including cocaine, methamphetamine, and prescription medications
  • Sedatives including Xanax, Klonopin, Valium and other prescription medications
  • Tobacco
  • Multi-substance addictions

We also treat psychiatric conditions including depression, anxiety, bipolar disorder, schizophrenia, phobias, attention deficit disorder, and virtually every other mental illness.

At Column Health, we treat each of these conditions effectively by creating a treatment plan that is designed to help you meet your own goals for yourself. We provide medication assisted recovery-oriented treatment services and offer a full range of individual psychotherapies, group psychotherapies, and psychiatric medication management services at all our locations so you don’t have to coordinate your own care or struggle to make your own appointments at additional outside providers.

Is Column Health taking new patients?

Yes! Call us today, and we can see you without delay, usually within 48 hours. We’re adding new clinics all the time, so call us to find out where the closest and best option is for your treatment.

Does Column Health accept insurance?

Yes! We accept all major insurance in the areas we serve. We also work with patients to find the best insurance plan for them and their specific treatment needs when their current plan fails to provide adequate coverage.

Can I make an appointment if I don't have insurance or have one you don't accept?

Yes, but you will be responsible for our self-pay rate, which is due prior to your appointment. If you have any concerns about paying for treatment we are happy to discuss them with you and assist you in the process.

What if I don't have insurance?

If you currently don’t have insurance, we can help you get it. Call our main number.

What if I can't afford my co-payment?

Please talk to us. We will do what we are able to not let the cost of your co-pay get in the way of your treatment.

What should I expect when I call Column Health for the first time?

One of our intake specialists will talk to you for about 15 minutes and set up your first appointment.

Do your clinics really look like these pictures?

Yes! Unlike other clinic sites that show you pretty pictures then send you to their dingy and sketchy locations in strip malls and behind run down houses, we take pride in building the finest treatment spaces available to anyone anywhere. Your recovery is hard enough without crappy clinics. Like you, we wonder what those who misrepresent their facilities might also misrepresent about the services that they offer.

What medications do you use to treat opioid use disorders?

We treat opioid dependence with medications containing buprenorphine (Suboxone and others) or medications containing naltrexone (Vivitrol and others). Depending on your treatment program and the medication that you decide to take with our guidance, you’ll receive a prescription that you can fill at your local pharmacy and take orally or one that you will bring in for an injection on a monthly basis.

What is Suboxone?

Suboxone (brand name for buprenorphine) is a medication used to treat opioid use disorders. Unlike methadone and other medications used to treat opioid use disorders, Suboxone is a prescription-based medication that you can take at home. It works by reducing and eliminating cravings for opioids, while allowing you to function in your life.

What is Vivitrol?

Vivitrol is a medication used to treat opioid and alcohol use disorders. It’s administered by injection once a month at a Column Health office. It reduces the positive sensations associated with the use of alcohol and opioids.

Which is better, Suboxone or Vivitrol?

Neither is intrinsically better than other but depending on the individual patient, one may be a clear better choice at a given time. At your intake appointment, you and your Column Health doctor will work together to create your treatment plan. Part of creating this plan involves selecting which medication is better for you in your circumstances – Suboxone, or Vivitrol. Other deciding factors include current or previous treatment with Suboxone or Vivitrol, if you’ve been through an inpatient detox program, the extent of your addiction history, and other individual factors.

Why does Column Health offer therapy at your clinics when others don’t?

Offering therapy in our clinics instead of making you go elsewhere means that your care is more efficient for you and our interdisciplinary team can coordinate

Why do you ask me to be in therapy throughout my treatment?

Research has shown effective treatment of substance use disorders combines medication (Suboxone, Vivitrol, and psychiatric medications) and psychotherapy. By itself, medication can reduce cravings and withdrawal, and to successfully recover from substance use you need to change your habits and thought processes. Therapy helps you strengthen your relationships; address financial, occupational, family and other stresses; improve anxiety and depression; and make meaningful changes for a healthy fulfilled life.

Can change to a different Column Health location if it’s more convenient for me or I move?

Yes! Our electronic health records securely enable our clinicians to access your up to date patient records at any of our locations, enabling seamless, higher quality care at any of our locations. So if you move, or change jobs, or simply want to go to one of our new locations that is more convenient for you, give us a call and we will make that happen.

Who should I call if I need to reschedule an appointment?

Call our main number to reschedule your appointment. We’ll help you find a time that works with your schedule.

I’m having a problem getting my prescription filled. What should I do?

Call our main number as soon as possible so we can help you with prior authorization requests and ensure that your pharmacy has the most up-to-date prescription.

Can I rejoin the Column Health program if I’ve left?

Yes, at any time.

What happens if I relapse or quit treatment?

Relapse or other difficulty in meeting your goals does not mean that you are no longer a patient. In many cases, we can continue to provide care consistent with your current state and goals. Our ability to provide addiction related services may change based on your use of substances but at all times, we will make every effort to make the best clinical decisions we are able. If you quit treatment for any reason, you may return at any time unless at the time of your departure another follow up plan is agreed upon.