Column Health & COVID-19

Updated on 3/17/2020

The safety of our patients and staff is of utmost importance to us and Column Health is closely monitoring the rapidly evolving situation with COVID-19 (novel coronavirus). We have implemented measures to ensure safe access to care throughout this crisis for our patients through our mobile platform and telehealth visits.

Addiction is a chronic brain disease. It doesn’t stop or slow down while we are responding to COVID-19. We understand the need for treatment and support services for those affected by addiction continues, even during other global health challenges. For that reason, we will be remaining open for normal office hours and accepting both existing and new patients. Out of an abundance of caution, we are making all group therapy sessions virtual, and offering telehealth individual visits where possible but still accepting face to face visits.

For the latest information on COVID-19 cases in Massachusetts, visit the Massachusetts Department of Health website. Additional information is available from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

Frequently Asked Questions


Should I come in for my scheduled visit?

Column Health is recommending that all patients keep their scheduled visits but do so in a telehealth remote format. Reach out to our contact center to confirm your appointment: 844-265-8661.

Is Column Health taking new patients during this crisis?

Yes! We are still accepting intakes throughout all clinic locations, as well as virtual telehealth intakes across Massachusetts and Connecticut.

While it certainly can’t be considered “business as usual”, we recognize that individuals struggling with mental health issues and addiction continue to need our care.

What is Column Health doing about COVID-19?

Column Health established a multi-disciplinary task force to monitor the progression of the disease and address immediate needs and plan for potential impacts. We have robust processes and protocols in place at our clinics and we are fully prepared to both assess and care for patients while protecting other patients, staff and visitors.

In addition, Column Health is implementing strategies to provide remote services to our patient population whenever possible. All visit types, groups, and educational activities will be conducted virtually or via our telehealth platform. For more information about how to do telehealth with your provider, please either discuss this with any of our staff during your next visit or call us now at 857-239-0779.

What are the symptoms of COVID-19?

Symptoms may include flu like symptoms, most commonly fever, cough and shortness of breath. At this time, the CDC believes that symptoms of COVID-19 may appear in as few as two days or as long as 14 days after exposure and of those who have contracted the virus, most people have experienced milder cases.

How do I know if I should be evaluated for COVID-19?

If you have a fever or respiratory symptoms such as cough or shortness of breath (especially but not limited to those who have traveled internationally in the past 14 days) or had close contact with someone who’s suspected or confirmed to have coronavirus COVID-19, please call your healthcare provider.

If you are feeling any flu-like symptoms or suspect you’ve been exposed to the virus, please stay home, contact us, your primary medical provider or go to the nearest emergency room or urgent care center.

What can be done to prevent the spread of COVID-19?

As always, hand and respiratory hygiene are the best way to prevent the spread of respiratory viruses. We recommend the following:

  • If you experience fever of 100 or above and a new cough or sore throat, please leave work or public places and stay home.
  • Avoid close contact with individuals who have a fever or cough.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home if you are sick and keep your distance from others.
  • Seek help from your Primary Care Physician, or nearest Emergency Room or Urgent Care Center.
  • Wash your hands frequently with soap and water or with an alcohol-based hand sanitizer.
  • When coughing or sneezing, cover your nose and mouth with a flexed elbow or tissue. Wash your hands after you cough or sneeze.
  • Clean frequently touched objects and surfaces using household cleaning sprays or wipes.
  • Avoid shaking hands or other unnecessary physical contact.
  • Understand that the flu is also going around, so everyone should receive immediate and appropriate care if they are not feeling well.

Should I wear a mask to protect myself?

The CDC does not recommend wearing a facemask if you are well. You should only wear a mask if it is recommended by a healthcare professional or if you have COVID-19 and are showing symptoms.

The best way to protect yourself is by adhering to the preventive measures listed above.

Stay Informed and Create a Back-up or Emergency Plan at Home:

The CDC is the most reliable resource for information. Linked is their website with the most up-to-date information, including a fact sheet on:

Create a Back-up or Emergency Plan at Home:

Here are some websites to help you get started on putting together a personal back-up plan with your family or friends (sometimes plans can help relieve anxiety).